Terms of Service

• Pre-booked transfers: We provide professional private passenger transportation, principally airport transfers to and from Zurich Airport (ZRH), ski resort shuttles (St. Moritz, Davos, Zermatt), and hourly chauffeur services across Switzerland.
• Booking confirmation: When you book, the fare is reserved on your card. The booking becomes binding, and the fare is charged, once we confirm it by email. If we cannot confirm it within 7 days of your booking and before the pickup time, the reservation is released and nothing is charged. For requests without an online price, we email you a fixed price, and the booking becomes binding when you pay it. You then receive an eTicket and a booking reference (SZ-...).
• Passenger accuracy: The customer is responsible for providing accurate travel dates, flight numbers, pickup addresses, passenger counts, and contact telephone numbers.
• Address suggestions: The address suggestions in our booking form are provided by Google Maps. By using them you agree to the Google Maps Terms of Service.

For pickups at Zurich Airport (ZRH), we follow your flight’s arrival time using the airport’s published arrival information and flight-tracking services.

Complimentary 60-minute airport buffer: Pickups at Zurich Airport include 60 minutes of complimentary waiting time starting from the actual flight touchdown time, providing ample time for customs and baggage reclaim.

• Non-airport pickups (hotel / residence): Complimentary waiting time is 15 minutes from the scheduled departure time.
• Extended waiting: Any waiting time exceeding the complimentary period is billed at CHF 25.00 per 15 minutes, subject to driver schedule availability.

• Not yet confirmed: A request we have not confirmed yet can be cancelled free of charge at any time; the hold on your card is released.
• More than 24h before pickup: Free cancellation. Full pre-authorization hold release or 100% refund without deduction.
• 12h to 24h before: 50% cancellation fee applied to compensate allocated driver staging and scheduling. The rest is refunded.
• Less than 12h or no-show: 100% fare charged. No refund granted if passenger fails to appear at meeting point.
• Cancelled flight: If your flight is cancelled, tell us and the ride is cancelled free of charge, whatever the time.
• Cancellation by us: If we have to cancel a confirmed ride, you pay nothing and any payment is refunded in full.

A cancellation fee is taken from the card payment where there is one; otherwise we send an invoice for it.

Cancellations must be initiated via the Manage Booking portal or in writing to info@skyprivatzurich.com.

• Transparent fixed rates: All quoted prices are fixed and denominated in Swiss Francs (CHF), inclusive of road tolls, highway vignettes, fuel, and standard luggage handling.
• Mountain and winter travel: Prices are calculated from the route. Trips to or from mountain destinations carry a surcharge, and between 1 Dec and 31 Mar mountain trips carry a winter surcharge; both are included in the price shown before payment. Snow chains, road closures, detours and car-train tickets are covered by the quoted price and never charged on top. If weather or closures make the trip impossible, you may cancel free of charge.
• Other surcharges and extras: Rides between 22:30 and 06:00 carry a night surcharge of 10%. Child seats (CHF 10.00) and booster seats (CHF 10.00) are charged per item when you add them. The luggage rack on the SUV costs CHF 35.00 per booking and is added automatically when you book more than 4 suitcases. All of these appear in the price shown before payment.
• Private tours: The tour price covers the car, the chauffeur, fuel and tolls. Entrance fees, cable cars, boat trips, meals and other tickets along the itinerary are not included and are paid by the guests on site.
• When you pay: For an online booking, the fare is reserved on your card when you book and charged when we confirm the ride. For a fixed price we send you by email, the amount is charged when you pay it. If the final fare turns out lower, for example after a discount, the difference is refunded to your card. Card payments are processed by Stripe (PCI-DSS Level 1); we never see your card number. Cash or card payment in the car is possible by prior arrangement, and company customers can be billed on account.
• Currency: Prices are in Swiss francs. If Stripe’s payment page offers to charge you in your own currency, it converts the amount at the rate shown there; refunds and cancellation fees are then calculated proportionally in that currency.
• Additional charges: Waiting time beyond the free period, the cleaning fee and changes you ask for during the ride (such as an extra stop) are paid in the car or invoiced after the ride.
• Invoices: Every booking comes with an invoice (UID: CHE-486.628.045). We are not registered for Swiss VAT (MWST), so no VAT is charged or shown on our invoices. Invoices we send for payment are due within 30 days by bank transfer; the PDF includes a Swiss QR bill.

• Luggage allowance: Standard Sedan/Estate transfers accommodate up to 4 passengers and 4 medium suitcases. Luxury SUV transfers accommodate up to 4 passengers and 4 suitcases, or 6 with the luggage rack. Group tours use a Mercedes V-Class for up to 7 passengers and 7 suitcases. Oversized sporting gear must be declared during booking.
• Vehicle cleanliness & non-smoking: All vehicles in our Mercedes-Benz fleet are strictly non-smoking. A cleaning fee of CHF 250.00 will be levied for excessive interior soiling or smoking.
• Safety & driver authority: The chauffeur reserves the right to refuse transport to any passenger who is heavily intoxicated, aggressive, or compromises traffic safety, without liability for refund. Seatbelts are mandatory by Swiss law.

We are not liable for transfer delays or missed flight connections caused by extreme alpine weather conditions, unforeseeable highway accidents, force majeure, or inaccurate flight numbers provided by the passenger. Our liability for intent and gross negligence remains unaffected.

Jurisdiction: These terms and any contracts formed with Sky Privat Zurich are governed exclusively by the laws of Switzerland. The place of jurisdiction is the competent court of the Canton of Zürich, subject to the mandatory places of jurisdiction for consumers (in particular Art. 32 of the Swiss Civil Procedure Code).

We may update these terms from time to time. The current version is always published on this page with the date of its last update. Each booking is governed by the version published when it was made; later changes do not apply to bookings already made.